Refund policy

Returns/Exchanges: Returns/exchanges are only allowed for approved defects/damages. To be eligible for a refund, all items must be in the original packaging, with tags attached (if applicable), unworn, unwashed and pet/smoke free. Please also note that our return policy lasts 10 calendar days from the delivery date stated on your tracking number. Inventory changes frequently, so if 10 days have elapsed since the delivery of your items, we can no longer offer you a refund or exchange. We encourage you to always inspect your orders upon the arrival. Any damages reported to us after this window will not be refunded.

All return/replacement/exchange requests must have an order number, photograph documentation of the issue, and the request for your desired solution/outcome sent to jtennier7@gmail.com

Customer is responsible for return shipping unless otherwise stated via email communication. 

Please DO NOT use social media to reach out/post/ask about a return/exchange. We don’t want to miss your message – so email is the only accepted form of communication for these requests.

Refunds (if applicable): Once your email is received and reviewed, we will send you a response to notify you of the status of your request. If you are due a refund, a credit will automatically be applied to your original method of payment.

Replacements (if applicable): Replacements will be based on product availability and on a case by case basis. Please contact us at jtennier7@gmail.com with your specific situation. Please note that replacement requests are held to the same 10 day timeline.

**Preorders do not qualify for refunds or exchanges as these are made to order just for you. If they are damaged, please email me with photos. 

**All sale items are final & do not qualify for return or exchange